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Returns Policy

Cancellations

Under the United Kingdom's Distance Selling Regulations you have the right to cancel the contract for the purchase of any item within 7 working days of delivery (starting the day after you receive the goods). This is a UK statutory right. 


We however extend this and allow a cooling off period of 30 days. This means that you can cancel your order any time for any reason up to 30 days from the date at which you purchased from us.


Should you cancel the contract we will then refund you the price you have paid for the goods including the standard cost of delivery if we haven't dispatched your order. We will not refund the cost of a service provided by us that you specifically requested, such as a special delivery service. You are under a duty to take reasonable care of the goods, which means the goods must be unused and the packaging and box are intact.


To cancel your order email, info@powertools2.buy.com. Please provide your order number, the date of purchase, your name and contact details, the item you wish to cancel and the reason.

Returns

To return a product email info@powertools2.buy.com. Please provide your order number, the date of purchase, your name and contact details, the product you wish to return and the reason.
Please note that you may be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the goods back from you, we may arrange for collection of the item from you and charge our costs of collection to you.

Items should be returned in an unused condition with the original packaging, together with a valid receipt or other proof of purchase.

These terms do not affect your statutory rights.